Frequently Asked Questions
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FAQs
Choosing the right pallet or wood packaging supplier is a big decision. You need answers fast; you have stuff to do! As a third-generation, family-owned business, we’ve built our reputation on being reliable, transparent, and ready to deliver.
Below, you’ll find answers to the most common questions about our company, pallets, lumber, specialty products, and services. We’ve also added more detailed information on materials and processes to help you make the best decision for your operation.
About Troymill
Q: Where is Troymill located?
A: Troymill’s flagship facility is in Middlefield, Ohio, in the heart of the Amish community. The Middlefield location spans over 50 acres and operates as one of the largest pallet and lumber facilities in the Midwest.
Q: How long has Troymill been in business?
A: Troymill is a family-run business with more than 30 years of experience.
Q: What is Troymill’s production capacity?
A: Troymill produces about 50,000 pallets per week and cuts 2.5 million board feet of lumber per month.
Q: What areas does Troymill serve?
A: While our core market is the Midwest, we regularly ship into the Mid-Atlantic and, depending on the project, can serve customers nationwide.
Q: How quickly can Troymill deliver?
A: Standard production runs take about 10 business days. Expedited builds can be ready in about five business days. For repeat customers, we also offer just-in-time (JIT) build-and-hold programs.
Pallet Solutions
Q: What types of pallets does Troymill manufacture?
A: Troymill manufactures stringer pallets, block pallets, two-way and four-way pallets, oversized pallets up to 48 feet long and 100 inches wide, and custom designs built to spec.
Q: Can Troymill handle both large and small pallet orders?
A: Yes. With multiple nailing stations, we can handle both large-scale production and small specialty runs.
Q: Does Troymill offer export-compliant pallets?
A: Yes. We supply ISPM 15 compliant, heat-treated, bark-free pallets for export.
Q: Does Troymill recycle pallets?
A: Yes. We refurbish and recycle pallets to extend their life cycle, reduce waste, and help customers save on cost.
Q: What is the standard 48×40 pallet size used for?
A: The 48×40 pallet is the most common in North America and widely used in food, beverage, retail, and manufacturing. Troymill builds and ships thousands every week.
Industrial Lumber
Q: What kinds of industrial lumber does Troymill supply?
A: We supply dunnage boards, cribbing lumber, pre-cut pallet components, grooved banding blocks, SYP and SPF dimensional lumber, plywood, OSB, hardwood long timbers, and cut-to-size stock.
Q: What is dunnage lumber used for?
A: Dunnage lumber (or “dunnage wood”) is used to secure and protect cargo in transit, especially on flatbeds. Troymill supplies hardwood and softwood dunnage cut to length.
Q: Do you sell pallet lumber in bulk?
A: Yes. Troymill offers bulk pallet wood, pre-cut components, and pallet boards for large-volume buyers.
Q: Can Troymill mix species in the same pallet?
A: Yes. To balance cost and performance, we often pair SYP stringers with hardwood deck boards, or vice versa.
Crating and Specialty Products
Q: What types of crates does Troymill build?
A: We manufacture standard wooden crates, large bulk crates, and custom crates for oversized or irregular items.
Q: What specialty products are available?
A: We build coil racks, steel coil saddles, double-beveled timbers, press pit panels, and other specialty wood packaging solutions.
Q: Can Troymill provide large wooden crates for export?
A: Yes. We build ISPM 15 compliant crates designed for export and long-distance transportation.
Facilities and Capabilities
Q: What value-added services does Troymill provide?
A: We offer heat treatment, dry storage, design capabilities, expansive inventories, quick quotes and drawings (usually within 24 hours), and flexible turnaround times.
Q: Do you offer kiln drying or heat treatment automatically?
A: No. Heat treatment and kiln drying are available upon request, depending on export or compliance needs.
Q: Do you provide stamped engineer letters?
A: No. Troymill does not provide stamped engineer letters.
Material Choices: Hardwood vs. Southern Yellow Pine (SYP)
Q: What are the advantages of hardwood pallets?
A: Hardwood pallets are extremely durable and ideal for heavy-duty or long-haul shipping. They offer higher load capacity, better impact resistance, and long service life.
Q: Why choose Southern Yellow Pine (SYP) pallets?
A: SYP pallets are typically lighter than hardwood pallets, making them easier to transport and handle within your warehouse. SYP pallets are often made from Kiln Dried SYP, which is a feature favored by certain end users.. They’re also widely available and meet standard performance needs.
Q: Does Troymill build hybrid pallets?
A: Yes. We often combine hardwood deck boards with SYP stringers to balance strength and cost. Hybrid builds allow customers to get the proper performance at the right price.
Q: Which material is best for my application?
A: It depends on your load weight, frequency of reuse, and shipping distance. Our team will recommend hardwood, SYP, or a hybrid option after learning your requirements.
Sustainability and Certifications
Q: Is Troymill committed to sustainability?
A: Yes. Troymill operates near-zero landfill facilities, recycling wood, sawdust, metal, and corrugated packaging. We also refurbish used pallets to extend their life cycle.
Q: Do you use FSC-certified lumber?
A: Yes. Troymill offers FSC-certified wood pallets, ensuring our lumber is sourced from responsibly managed forests.
Q: Are Troymill’s pallets compliant with international standards?
A: Yes. We supply ISPM 15 compliant pallets and crates for export, meeting standards set by the International Plant Protection Convention (IPPC).
Ordering and Customer Support
Q: How do I get a quote?
A: You can request a quote online or by phone. We typically provide drawings and pricing within 24 hours.
Q: What are your minimum order requirements?
A: Minimums vary depending on the product type. We handle everything from small specialty runs to large-scale production. Don’t hesitate to contact us with your specific needs, and we’ll provide you with options.
Q: Does Troymill offer just-in-time (JIT) delivery?
A: Yes. For repeat customers, we offer JIT build-and-hold programs to help reduce storage costs and keep supply chains running smoothly.
Q: How can I contact Troymill with questions?
A: Call our main office, email our sales team, or use the contact form on our website. We pride ourselves on quick response times and reliable communication.
- Phone: (440) 632-5580
- Email: info@troymill.com
- Website: www.troymill.com
- Address: 17055 Kinsman Road, P.O. Box 306, Middlefield, OH 44062
At Troymill, we want to save you time. If you didn’t find the answer you were looking for, our team is ready to help. Whether you need a quote for a truckload of pallets, lumber cut to size, or specialty packaging, we’ll respond promptly, typically within 24 hours.
Your products deserve packaging that’s built to last. Troymill has the scale, experience, and craftsmanship to deliver it.
Pride in Everything
Troymill pride means integrity, hard work and exceptional service each and every day, for each and every customer.
Above all else is our concern for quality and care taken in everything we do. Every member of the Troymill team, from management and foremen to our Amish craftsmen, takes their performance to heart and seeks new ways to better serve our customers.
Only by taking immense pride in every aspect of our work can we build and maintain strong, long-lasting relationships with our customers, suppliers, and employees.
